Legal
Refund & Guarantee Policy
Our approach
GradVenture provides graduate application guidance, mentoring, and community support. We do not collect card numbers on this website. When a paid service is arranged, payment is completed manually and confirmed with you directly. This policy explains how refunds, reschedules, and related requests work in general.
Before work begins
If you cancel a paid booking or service before any session has started and before we have begun reviewing your materials, you may request a full refund. Please tell us as early as you can so we can free the slot for another applicant.
Sessions and live calls
You may reschedule a booked call once if you give us at least 24 hours' notice. Cancellations with at least 24 hours' notice are eligible for a full refund if you do not want to reschedule. Missed sessions without notice, or cancellations inside the 24-hour window, are not refundable. If GradVenture cancels or needs to move your session, we will offer a reschedule or a full refund, whichever you prefer.
Ongoing support
For ongoing mentoring or community support, a refund may be available if you request it within 7 days of payment and we have not yet delivered document reviews, mentoring replies, or other agreed work. Once support work has started, fees are generally non-refundable. If a technical issue blocks access to a service we sold you and we cannot fix it in a reasonable time, contact us and we will resolve it, including a refund when access cannot be restored.
Outcomes we cannot guarantee
University admissions, scholarships, and funding decisions are made by institutions, not by GradVenture. Unless a specific written guarantee was confirmed with you in writing for a particular engagement, we do not guarantee admission, scholarships, or any particular result. When a written guarantee does apply, you must complete agreed tasks on time, share accurate documents, and follow the strategy we set together. Guarantees do not cover third-party costs such as application fees, test fees, or credential evaluation fees.
How to request a refund or reschedule
Email contact@gradventure.org or message us on WhatsApp at +1 (443) 435-2614. Include your full name, what you purchased or booked, your payment reference if you have one, and a short note about what you need. We aim to respond within 2 business days. Approved refunds are returned through the same method you used to pay, once we confirm eligibility under this policy.
General terms
Refunds apply only to fees you paid directly to GradVenture. Costs paid to universities, testing bodies, evaluators, or other third parties are not refundable through us. The version of this policy on this page at the time of your purchase applies to that purchase. Completing payment for a GradVenture service means you have read and agree to this Refund & Guarantee Policy.
Contact
Questions about refunds or reschedules: contact@gradventure.org · WhatsApp +1 (443) 435-2614.